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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.
Archive of complaints filed with and closed by Accord -> List available here

Overview Complaints

Dird Composite Textiles Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 05 Jan 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned wages and other due separation from employment entitlements, after resigning from employment at the factory in March 2019 under instruction from Factory Management. According to the Complainant, Factory Management made a verbal commitment to pay termination benefits if s/he agreed to resign. The Complainant reported s/he made multiple efforts to obtain the due payments, before filing a complaint with the RSC. The Complainant's proposed remedy was for Factory Management to immediately pay his/her due earned wages, earned leave encashment and termination benefits.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Anonymous
  • DATE FILED: 05 Jan 2022
Status

Non-OSH

Description

The Complainant(s) alleged non-payment of the yearly increment to Line Chiefs for the last 5 years. The proposed remedy of the Complainant(s) was for Factory Management to immediately pay the Line Chiefs their pending yearly increments.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to the parties because the Complainant(s) withdrew the complaint informing the RSC that Factory Management committed to pay the Line Chiefs their pending yearly increments.

Sonia & Sweaters Limited
  • FILED BY: Federation
  • DATE FILED: 30 Dec 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due service benefits for (approximately) 16 completed years of employment at the factory to a worker who had resigned from employment, without giving prior notice. The Complainant's proposed remedy was for Factory Management to immediately pay the worker's due service benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Keya Cosmetics Ltd (Knit Composite Division)
  • FILED BY: Individual Worker(s)
  • DATE FILED: 30 Dec 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned wages and other due separation from employment entitlements after s/he stopped reporting for work at the factory because s/he was no longer assigned any work. The Complainant’s proposed remedy was to be immediately paid his/her due earned wages, earned leave enchashment and service benefit entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Fame Apparels Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 30 Dec 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of one month's dues earned wages, earned leave encashment and other due allowances after s/he resigned from employment at the factory, with 17 days' notice. The Complainant's proposed remedy was for Factory Management to pay his/her due earned wages, earned leave encashment and other due allowances (night shift, breakfast, tiffin and holiday ).

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 29 Dec 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including earned leave encashment, service benefits and termination benefits. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to the parties at the Complainant's request.

Moon Readywears Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 29 Dec 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due service benefit, for 14 completed years of employment at the factory, and earned leave encashment, after resigning from his/her employment at the factory. The Complainant’s proposed remedy was for Factory Management to immediately pay his/her due service benefit and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 26 Dec 2021
Status

Non-OSH

Description

Two Complainants alleged non-payment of one month's due earned wages and overtime allowance, and due earned leave encashment after they resigned from their employment, providing Factory Management with two months' notice. The proposed remedy of the Complainants was to be immediately paid their one month's due earned wages and overtime allowance, and due earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to the parties because the Complainants withdrew the complaint, informing the RSC that they had received their due payments.

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 26 Dec 2021
Status

Withdrawn

Description

The Complainant alleged s/he sustained injuries after being pushed by a named Factory Manager inside the factory and falling on a trolley. The Complainant's proposed remedy was for Factory Management to take appropriate investigative and displinary action.

Outcome

Not processed by the RSC. The Complainant withdrew the complaint informing the RSC that the factory was conducting an investigation into the incident and s/he no longer wanted to proceed with the complaint.

TRZ GARMENTS INDUSTRY LTD.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 25 Dec 2021
Status

Non-OSH

Description

The Complainant alleged a worker being informed s/he was no longer an employee of the factory because s/he had been absent from work on different occasions, without prior authorisation. The Complainant further alleged non-payment of the worker's due earned wages and other due separation from employment entitlements, including termination benefits. The Complainant’s proposed remedy was for Factory Management to immediately pay the worker's due earned wages and other due separation from employment entitlements, including termination benefits.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant Accord brand and labour signatories.

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